Business Continuity

Continuity posture

• Claimsight processes long-running image analysis and customer notifications asynchronously.
• Operational alerts can notify configured contacts about failed analysis, reports, notifications, and service backlogs.
• Generated reports, exports, audit logs, and original evidence files are served through authenticated routes.
• Customer systems should treat webhooks as notifications and fetch the authenticated result endpoint as the canonical state.

Recovery evidence required before live pilot

• Confirm encryption and backup coverage for production customer data and evidence.
• Run and record a restore test before live claimant evidence is processed.
• Confirm processing, scheduled controls, monitoring, and alert destinations are active.
• Confirm customer incident contacts, security contacts, and support contacts are current.

Pilot recovery targets

Recovery time and recovery point objectives are pilot targets until they are incorporated into a signed customer agreement. Customers should avoid using Claimsight as the only system of record for claim handling.